Customer Pick Up or local delivery (MDS Truck)
We will accept material for return:
- That was purchased from MDS's warehouse in the last 90 days.
- And material is in good condition, clean from any dirt or debris.
We will not accept material for return:
- That was purchased elsewhere or not in good condition, dirty or damaged.
- Or material ordered by direct ship, special order (non-stock), or made by the duct shop.
Returned funds will be processed back to the original payment method.
Shipping LTL Truckload, UPS, Fedex, common carrier
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to US "lower 48" (excluding Alaska & Hawaii). Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.